Generative AI for Business Workflows
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Module 1: Where Generative Tools Fit in a Business
What a Language Model Actually Does (and Doesn't)
Preview
Mapping a Process Before You Automate It
Choosing the Right Tasks: A Scoring Method
3 lessons
Module 2: Writing Instructions That Work
The Anatomy of a Reliable Prompt
Giving the Model the Right Context
Iterating on Prompts with a Test Set
3 lessons
Module 3: Building Reliable Workflows
Designing the Human Checkpoint
Structured Outputs and Handoffs Between Systems
Handling Failures, Retries, and Escalation
3 lessons
Module 4: Practical Use Cases Across Departments
Customer Support and Communications
Sales, Marketing, and Content Operations
Operations, Finance, and Internal Knowledge
3 lessons
Module 5: Risk, Privacy, and Governance
Data Handling and Confidentiality
Accuracy, Bias, and Appropriate Use
Policies, Ownership, and Audit Trails
3 lessons
Module 6: Measuring Results and Scaling Up
Defining and Tracking the Right Metrics
Managing Cost and Choosing Model Tiers
From Pilot to Program: Rolling Out Across the Organization
3 lessons
Module 3: Building Reliable Workflows
Handling Failures, Retries, and Escalation
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