Leadership styles & situational leadership
Directive, coaching, supporting, delegating — the four leadership modes and how to diagnose which your team member needs in any given situation. Most managers default to one style. Great leaders flex.
Setting expectations & accountability
How to set expectations so clearly that accountability conversations become straightforward — and how to hold them without damaging the relationship or creating resentment.
Feedback that changes behavior
The SBI model, radical candor, and the specific language patterns that make feedback land as information rather than as personal attack. Practiced through written and spoken exercises.
Delegation & building trust
What to delegate, to whom, and how — including the common failure modes (under-delegating from fear, over-delegating without support) and the trust-building behaviors that make delegation actually work.
Managing conflict & difficult people
The frameworks for conflict resolution that preserve the relationship and surface the real issue — plus how to manage the specific difficult personalities every team has: the passive-aggressive, the high-performer with low EQ, and the chronically resistant.
